Help Center
Borojit FAQ — Answers to All Your Questions Here
From joining borojit to making deposits, withdrawals, playing games, and managing your account — it's natural to have questions about all of these. This page has been created so you can find answers quickly and easily. Browse the sections below and read the information you need directly.
Quick registration
Easy login on mobile
Deposit via bKash & Nagad
Daily chance to win
Secure Account
VIP Benefits
24/7 Support
Massive collection of slots
Quick registration
Easy login on mobile
Deposit via bKash & Nagad
Daily chance to win
Secure Account
VIP Benefits
24/7 Support
Massive collection of slots
Find quick answers
The most frequently asked topics are organized into four categories.
Account & Registration
Learn about opening a new account, the login process, and changing your password. You'll find detailed answers in the FAQ section below.
Deposits & Withdrawals
You'll find all the information about rules, limits, and timelines for depositing and withdrawing funds via bKash, Nagad, and other methods.
Games & Betting
Find answers to questions about slots, Sports Betting, and live casino in this section.
Security & Support
Learn about account security, the verification process, and how to get support.
Account & Registration
Answers to all your questions, from becoming a new member to logging in.
To open an account at borojit, all you need is an active Bangladeshi mobile number and a strong password. Simply enter your name, mobile number, and password in the registration form to get started. A verification code will be sent to your mobile, which you will need to use to activate your account. The entire process takes just 2–3 minutes and is completely free. Once your account is open, you can deposit and start playing. Compliance with age restriction rules is mandatory.
No, according to borojit's rules, each individual may only operate one account. Attempting to open multiple accounts using the same mobile number or device may result in all accounts being suspended. This rule is in place to ensure the fairness and security of the platform. If you are having trouble accessing your old account for any reason, please contact the support team. Recovering an old account is easier and safer than opening a new one.
If you're having trouble logging in, first make sure your mobile number and password have been typed correctly. If Caps Lock is on, your password may be entered incorrectly, so keep an eye on that. If you've forgotten your password, use the "Forgot Password" option on the login page. A weak internet connection can also cause login failures, so check your connection. Clearing your browser cache and trying again often resolves the issue as well. If the problem persists, contact the support team.
To change your password, first log in to your account and go to Profile Settings. There, click on the "Change Password" option and enter your old password and new password. The new password should be at least 8 characters long and include numbers and special characters. After changing your password, a confirmation message will be sent to your mobile. If you are unable to log in, you can use the "Forgot Password" option on the login page to receive an OTP on your mobile number and set a new password. It is good practice to change your password regularly for security.
Yes, completing account verification before making a withdrawal is mandatory. For verification, you will need to submit a copy of your National ID card or passport along with a selfie. This process ensures the security of your account and prevents unauthorized transactions. Verification is typically completed within 24 to 48 hours. Once verified, you can enjoy unlimited withdrawal privileges. For more information, About Us View the page.
Deposits & Withdrawals
All deposit and withdrawal rules in one place.
borojit supports all popular mobile banking methods in Bangladesh. Deposits can be made easily via bKash, Nagad, Rocket, and Upay. Transactions are instant with each method, and funds are added to your wallet immediately. For the minimum deposit amount and detailed instructions, Deposit Page See. If you encounter any issues while making a deposit, instant assistance is available via live chat. All transactions are completed through secure, encrypted channels.
Deposits made via bKash, Nagad, or Rocket are generally credited to your borojit wallet instantly. In most cases, transactions take only a few seconds to 2 minutes to complete. Occasionally, network delays may cause it to take up to 15 minutes. If your balance has not been updated after more than 15 minutes, take a screenshot of the transaction and notify the support team. For more details about the deposit process, Deposit Page Visit. The support team will resolve the matter promptly.
The minimum withdrawal amount at borojit is set and may change from time to time according to the platform's rules. Regular members have a daily maximum withdrawal limit, while VIP members can withdraw larger amounts. If your account is not fully verified, the withdrawal limit may be lower. It is possible to withdraw the full amount within the total limit by making multiple withdrawals. To learn about the benefits of VIP membership, VIP Page See. Contact the support team for the latest information on limits.
After submitting a withdrawal request, processing is generally completed within 1 to 24 hours. The process is faster when account verification is complete and all conditions are met. VIP members receive priority processing, which significantly reduces withdrawal times. Requests made outside banking hours may be processed on the next business day. For more information about withdrawals, On the wins page will be available. If there is any delay, please inform the support team.
To receive a deposit bonus at borojit, you need to deposit a specific minimum amount, which is mentioned in the bonus offer details. Bonus funds cannot be withdrawn directly — they become withdrawable only after completing a specified wagering requirement. Wagering requirements are generally 30 to 40 times the bonus amount. If the wagering requirement is not met within the designated time period after claiming the bonus, the bonus may be cancelled. Full terms and conditions for all bonus offers On the terms and conditions page Details are provided. The support team is always ready to help with any questions.
Games & Betting
Answers to all your questions about slot games, live casino, and betting.
borojit offers a wide variety of games including slot games, live casino, crash games, and sports betting. There are hundreds of slot games created by the world's leading game providers. Each game has its own theme, paylines, and bonus features. On the slots games page you can view the full list of games and try them in free demo mode. All games run smoothly on mobile devices as well, so you can play from anywhere. New games are added regularly, so there's always something new to discover on the platform.
After winning in a game, your winnings are credited directly to your borojit wallet. From there, you can make a withdrawal to your mobile banking account. Before withdrawing, make sure your account is fully verified and the wagering requirements have been met. On the wins page You can find more details on winning strategies and the payment process. Any winning amount can be withdrawn in stages within the maximum withdrawal limit. For large winnings, notifying the support team in advance will speed up the process.
If you experience a technical issue while playing, first try refreshing the page. Check whether your internet connection is stable, as a weak connection can disrupt gameplay. An outdated browser or a full cache can also cause problems. If a game stops midway, there's no need to worry — the server saves all data and the game can be resumed from where it left off. If the game stops while a bet is in progress and you notice a discrepancy in your balance, take a screenshot and notify the support team. borojit is always committed to fair and transparent operations.
Yes, VIP members at borojit enjoy several special privileges when playing games. Higher cashback, exclusive bonuses, and a dedicated personal account manager are reserved for VIP members. Certain premium games and tournaments are open exclusively to VIP members. Withdrawal limits are also higher for VIP members. On the VIP page you can view a detailed list of all benefits and find out how to become a VIP member. Consider upgrading to VIP status today.
Security & Support
Learn about account security and how to get support.
borojit uses industry-standard encryption technology to protect your account and personal information. All transactions are conducted through SSL-encrypted channels, making it extremely difficult for third parties to steal data. Your personal information is never shared with third parties, as stated in our In the Privacy Policy Details are provided. Use a strong password and never share your account information with anyone. Avoiding logins from unfamiliar devices and ending your session after logging in are good habits. For more security-related information, visit our Responsible Gaming can be found on the page.
If you suspect that someone has accessed your account without authorization, change your password immediately. Then notify the borojit support team so they can monitor the account. Take screenshots of any suspicious transactions and send them to the support team. The support team will temporarily suspend the account and investigate if necessary. borojit places the highest priority on protecting your personal information and funds. To prevent such situations in the future, use a strong and unique password and never share it with anyone.
There are multiple ways to contact the borojit support team. Instant assistance is available via live chat, which is active 24 hours a day, every day. If you describe your issue in detail via email, you can generally expect a response within 24 hours. Providing your account information and a clear description of the problem when reaching out will help the team assist you more efficiently. The support team communicates in Bengali, so there is no language barrier. All types of questions and complaints are taken very seriously and resolved promptly.
Responsible gaming means enjoying games within your means and time limits, and viewing gaming as a form of entertainment. borojit believes that gaming should be a fun experience, never a source of stress or financial harm. The platform offers self-control tools, such as setting daily deposit limits or taking temporary breaks. If you feel that gaming is having a negative impact on your life, please inform the support team. On the Responsible Gaming page You will find detailed guidance and support information. borojit always places the highest importance on players' well-being and happiness.
There can be various reasons for an account suspension, such as rule violations, incomplete verification, or security concerns. To recover a suspended account, first contact the support team and find out the reason for the suspension. If verification is incomplete, the account can be reactivated by submitting the required documents. If suspended due to a rule violation, borojit's Terms & Conditions Read and try to understand which rule was violated. The support team considers each case individually and makes a fair decision. All processes are conducted transparently and impartially.
Quick tips for new members
Keep these things in mind for the best experience at borojit.
Register with accurate information
Provide your correct name, mobile number, and date of birth during registration. Incorrect information can cause problems with verification and withdrawals later on. Providing accurate information ensures your account is verified quickly and allows you to enjoy all available benefits. Providing correct information from the start is the wisest approach.
Set a Budget
Before playing, set a specific budget for yourself and stick to it. This is the first step toward responsible gaming. Staying within your budget while playing makes the experience more enjoyable and keeps you free from financial stress. Always remember: gaming is for entertainment.
Read the bonus terms first
Before accepting any bonus, carefully read its terms and conditions. Be sure to understand the wagering requirements, expiry period, and maximum bet amount. Using a bonus correctly greatly increases your chances of winning. On the terms and conditions page You'll find details on all bonuses.
Learn more about responsible gaming
Your Well-being Is Our Priority
Borojit believes that gaming should always be an enjoyable and safe experience. We place the highest importance on the mental and financial well-being of all our members. The platform offers various self-control tools to help you monitor and manage your gaming habits. If you ever feel that gaming is getting out of control, seek help immediately. Our team will always be by your side with compassion and understanding.
Read Responsible GamingStill have questions?
Our support team is available 24/7 to serve you. Or register now and experience borojit.